To cancel an order, please contact us immediately after the purchase by email at indicating your request for cancellation (please note that you have a maximum of 3 hours from the time of purchase to request a cancellation). No, the return at is free, according to the aforementioned conditions, there is no supply charge. To meet the deadline, simply send your communication regarding the exercise of your right to return before the expiration of the 30-day period.You have 30 calendar days from the delivery date to return a product and receive a refund for the amount paid.We may withhold the refund until we receive the returned goods or until you provide proof of return, whichever happens first.The refund will be processed promptly and without any additional charges.For your refund, we will use the same payment method you used for the initial transaction unless you explicitly agree otherwise.In the case of voluntary returns (such as purchasing the wrong product, it doesn't fit, or you simply changed your mind), you are responsible for the logistics and cost of the return shipping.If you received a product in poor condition or with a factory defect return is Free, you only need to download and print the label.Once you have filled out and submitted the return request to our email at you will receive an email within 48 business hours with the return address or a return label. Opening a sealed package will make it difficult for us to accept the return.If you do not want a sealed package, it is best to leave the packaging intact as much as possible and properly reseal it. ![]() If the product loses value due to excessive handling, we may reduce the refund amount.However, please refrain from excessive testing beyond what is necessary.During the return period, you are allowed to open the packaging and test the product, just like you would in a regular store, to ensure it functions correctly.If any item is damaged during the return due to insufficient packaging, we may offer a partial refund at our discretion. ![]()
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